What Information We Collect and Why
When you open an account with us, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the payment identifiers linked to your chosen method — whether that is Touch 'n
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Go eWallet, Boost, GrabPay, DuitNow or FPX. Transaction records are stored to fulfil our obligations under applicable law and to resolve any account queries you raise. We also collect device and browser session data — such as your IP address and the type of device you
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connect from — to detect unusual login patterns and protect your account from unauthorised access. Cookies and similar tracking tools record your in-session activity so pages load correctly on your next visit; you can manage cookie preferences through your browser settings at any time. We do
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not sell your personal data to marketers or unrelated third parties. Where data is shared — for example, with payment processors who handle your Touch 'n Go eWallet or Boost transaction — it is shared only to the extent needed to complete that specific transaction. Retention
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periods depend on the type of data: account information is kept for as long as your account is active and for a period after closure as required by applicable jurisdiction rules. Access to this platform and the processing of your data is subject to local law
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and available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.